f8999 Privacy Policy

1. Introduction

f8999 ("we", "our", or "the Platform") operates as an online casino and sports betting platform serving players in Bangladesh and surrounding regions. We understand that your personal data belongs to you, and we take its protection seriously. This Privacy Policy sets out the legal basis on which we collect, process, store, and share any information you provide to us, or that we gather in the ordinary course of delivering our services.

By registering an account on f8999 or using any part of our platform — including cricket betting, live casino, slots, and crash games — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of the platform. Players must be 21 years or older to use our services.

2. Information We Collect

We collect information in two primary ways: information you actively provide to us, and information that is automatically collected when you interact with our platform.

Information You Provide Directly

• Full name, date of birth, and national identification details for KYC verification
• Email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, or other cities)
• Username and password (passwords are stored in an encrypted, hashed format — we never store plaintext passwords)
• Financial account details for processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfers (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.)
• Any documents you submit for identity verification, such as a National ID (NID), passport, or driving licence

Information Collected Automatically

• Device information: device type, operating system, browser version, and screen resolution
• IP address and approximate geographic location, used for fraud prevention and regulatory compliance
• Session data: pages visited, time spent, games played, bet amounts, and interaction patterns on f8999
• Cookies and similar tracking technologies (see Section 5 below for full details)

3. How We Use Your Information

f8999 processes your personal data only for legitimate, defined purposes. We do not sell your personal data to third parties. Your information is used for the following purposes:

• Account creation, identity verification (KYC), and ongoing account management
• Processing financial transactions — deposits via bKash and Nagad, and withdrawals to your registered payment method
• Providing customer support in Bangla and English, resolving disputes, and responding to enquiries sent to [email protected]
• Fraud detection, responsible gaming monitoring, and compliance with anti-money laundering (AML) obligations
• Sending you transactional notifications, promotional offers, and platform updates where you have consented to receive them
• Improving platform features, personalising your gaming experience, and conducting internal analytics to enhance service quality

4. Sharing of Your Information

f8999 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Service providers and technology partners who assist in operating our platform — including payment processors (bKash, Nagad), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and cloud infrastructure vendors — under strict data-processing agreements
• Regulatory and law enforcement authorities, where we are legally required to disclose data (for example, in response to a court order or official investigation)
• Our internal fraud and AML compliance teams, who may conduct investigations using your account data when there is reasonable suspicion of illicit activity
• Successors in the event of a merger, acquisition, or business sale — in which case you will be notified by email or a prominent notice on our platform before your data is transferred

All third parties we engage are required to handle your personal data in a manner consistent with this Privacy Policy and applicable data protection standards. We hold them contractually accountable for any breach.

5. Cookies and Tracking Technologies

f8999 uses cookies and similar technologies (such as local storage and session tokens) to deliver core platform functionality, remember your preferences, maintain your login session, and analyse how users interact with our site. Cookies are small text files stored on your device by your browser.

We use the following categories of cookies:

• Essential cookies: required for the platform to function — these cannot be disabled without breaking core features such as account login and financial transactions
• Analytics cookies: help us understand aggregate usage patterns so we can improve content, game recommendations, and platform performance for Bangladeshi users
• Preference cookies: store your language, display settings, and notification preferences so you do not need to re-enter them on each visit

6. Data Security

f8999 applies industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform runs under SSL/TLS encryption, ensuring that all data transmitted between your device and our servers is protected in transit. Sensitive information such as financial account numbers and KYC documents is stored using strong encryption at rest.

While we take all reasonable steps to safeguard your information, no system can be guaranteed to be completely impenetrable. In the event of a data breach that poses a risk to your rights, we will notify affected users promptly and take all necessary remedial steps. If you suspect any unauthorised access to your f8999 account, please contact us immediately at [email protected].

7. Data Retention

f8999 retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as required by applicable financial regulations and AML obligations (which in Bangladesh may mandate record-keeping for a minimum of five years). Where data is no longer required, we apply secure deletion or anonymisation procedures so that the information can no longer be linked back to you. If you request account closure, your data will be handled in accordance with our standard retention schedule and applicable legal requirements.

8. Your Rights and Choices

As a user of f8999, you have the following rights in relation to your personal data. To exercise any of these rights, please write to us at [email protected] with the subject line "Data Rights Request":

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct it without delay
• Right to erasure: in certain circumstances you may request that we delete your personal data; note that legal and regulatory obligations may limit our ability to fulfil erasure requests fully
• Right to restriction: you may ask us to temporarily suspend processing of your data while an objection or complaint is being assessed
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting our support team

We will acknowledge your data rights request within 5 business days and aim to resolve it within 30 calendar days. For complex requests, we may extend this period and will inform you accordingly. We will not charge a fee for exercising any of the above rights unless a request is manifestly unfounded or excessive.

9. Payment Data and Financial Privacy

All financial transactions on f8999 — including deposits via bKash and Nagad and withdrawals to your registered payment method — are processed through secure, encrypted channels. f8999 does not store full card numbers or mobile banking PINs on its servers. Payment credentials are tokenised at the point of entry and handled exclusively by our authorised payment processor partners under their own independently maintained security protocols.

Transaction histories are retained on our platform for the purpose of financial audit trails, responsible gaming reviews, and regulatory reporting. You may request a summary of your transaction history at any time by contacting our support team at [email protected].

10. Third-Party Services

Our platform integrates games from providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may set their own session cookies or collect limited technical data to deliver game content. Their data practices are governed by their respective privacy policies, which are independent of f8999. We recommend reviewing those policies if you wish to understand how your data is handled at the game-provider level. f8999 does not transmit your personally identifiable information to game providers beyond what is strictly necessary for account authentication and game-session management.

11. Children's Privacy and Age Restriction

f8999 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If we become aware that personal data of a person under 21 has been submitted to our platform, we will delete that data immediately and close the associated account. If you believe a minor has registered on f8999, please notify us at [email protected] without delay.

12. Changes to This Privacy Policy

f8999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of f8999 following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way f8999 handles your personal data, our dedicated support team is available 24/7 to assist you. We strive to respond to all privacy-related enquiries within one business day.

You may reach us by email at [email protected]. Please include your registered username and a brief description of your request so that our team can assist you promptly. Our support team is fluent in both English and Bangla and operates on Bangladesh Standard Time (BST, UTC+6).